http://www.drogrady.com Dr. Dennis O'Grady customizes business programs for customer-centered communication. Past programs designed and developed for major corporate clients have resulted in supervisors, managers and executives elevating their communication strengths. Mon, 15 Feb 2010 20:55:32 +0000 http://backend.userland.com/rss092 en Change strain or fake talk got you singing the blues? Came across these survival items in a plastic bag with the note enclosed from my change management days... EMERGENCY KIT FOR THE CHANGE PROCESS * An ERASER so you can make mistakes disappear. * A PENNY so you will never have to say ... http://www.drogrady.com/manage-mood/emergency-kit-for-the-change-process/ How to keep your mouth shut when talking to a conniving snit of an ill-tempered communicator? A business-savvy Instigator communicator client, who specializes in appetite management systems, asked, “I want to walk away from here with a list of key words to keep myself under control…to keep my mouth shut. ... http://www.drogrady.com/negatalkers/how-to-keep-my-mouth-shut/ Who's in charge of YOUR life? In the car of your life…the burnt orange car if you’re an Instigator communicator and ocean blue if you’re an Empathizer communicator...are you sitting in the passenger seat, expecting the auto-pilot to drive your life where you want it to go? No way, Jose. YOU ... http://www.drogrady.com/manage-mood/whos-in-charge-of-your-life/ MOOD BABYSITTING Frustrated Instigators don’t put a cork in the bottle, from the Empathizer viewpoint, and they keep spreading a bad mood all around like manure...and they aren’t even trying to get a garden to grow! What do sensitive people see in an adult who is red-faced and howling like a ... http://www.drogrady.com/manage-mood/mood-babysitting/ It’s all about you and your communication attitude. Ain’t that sweet? As a positive communicator, you pay close attention to what you say and how you say it and whether what you are saying is being accurately heard. (Repeat that quip fast five times!) You DO understand the core strengths ... http://www.drogrady.com/type-talk/its-all-about-you-and-your-communication-attitude/