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Working Head-Smart and Heart-Healthy

CONFLICT RESOLUTION AND ANGER MANAGEMENT Training Goals

Schedule a CONFLICT RESOLUTION AND ANGER MANAGEMENT program

Working Head-Smart and Heart-Healthy

Although anger, resolving conflicts, and communication strategies can be either positive or negative, most of us experience the underside of unhealthy anger and unresolved conflicts, the energy drain, the constant griping, nit-picking, or water-cooler complaining. All those behaviors signal the dark side of anger which gnaws away like termites at the timber of your work-teams' peace of mind and productivity, as well as the company's profits.

Managing anger and conflict comes down to the power of the emotional brain to stay focused and energized...to work head-smart and heart-healthy. If your business or organization is undergoing organizational changes, and staff - or administration - are showing signs of cynicism, steps must be taken to focus everyone on the goal...steps that will revitalize everyone, not leave them in the dust of a few who forge ahead.

People are logical and will tell you what you want to hear, but people are also people. They feel, bleed, worry, whine, blame, gossip, and want, above all else, to see fairness in the workplace. But the question is: How do you teach managers to manage emotions and avoid the equivalent of a pit of quicksand?

This Conflict Resolution and Anger Management program is the emotional boot camp training you should have received in grade school. No need to vent helplessly to closed ears. No need to bash your head into a brick wall...This training creates satisfied employees and team members who work more calmly, creatively, independently, and smarter, not harder. People will start talking with you - not at you.

CONFLICT RESOLUTION AND ANGER MANAGEMENT Training Goals

Anger is a silent, deadly force that restricts innovation and undercuts motivation. Employers hire consultants to provide "brain food," such as time management skills, conflict resolution skills, building teamwork, and strategic thinking skills, just to mention a few. But those same employers might also shy away from dealing with the emotional undertow of everyday frustrations that tire even the best workers. Participants in this program will learn assertion skills to counter "implosions" or "explosions" of anger, through the attainment of the following training goals.

Participants will:

• Define healthy vs. unhealthy anger, through understanding the principle of, "How what you want in your life can be achieved when you remove resentment."


• Define "The Anger Game" and the three interactive bases of rejection, resentment, and revenge; learn how to manage personal anger; and efficiently and strategically deal with the anger of others, for a total confidence boost.


• Practice using the six goals of positive anger to quickly unload daily resentments and improve performance and energy, and learn tools to avoid defensive behavior, by talking assertively and positively.


• Learn fast ways to cope with perceived interpersonal rejections and slights, and to get up after being shot down by the four types of rejection and "guerilla talk tactics."


• Recognize resentments and blame games, understand core resentment beliefs, and apply principles to reduce resentment and incorporate satisfaction and happiness.


• Find out how "turning the other cheek" and "revenge boomerangs" don’t always work.


• Enjoy driving on the two-way communication highway freely by using on-ramps, off-ramps, road signs, observing speed limits, avoiding detours and talk wrecks, learning to drive around negative talk traffic jams to keep your attitude positive and realistic.

Schedule Dr. O'Grady's CONFLICT RESOLUTION AND ANGER MANAGEMENT program for your next event!